June 2020

The quality of veterinary clinic culture is directly related to the gap between expectation and reality. The 5 components of culture in veterinary organizations include: Leverage Schedule Pay Policies Leadership At the time of employment and onboarding, expectations in all of these areas are created. What we experience, then, either aligns with expectations or does […]

Have you ever been talking to a client and you see them zone out so you switch gears to try to deliver your message a different way, all the while watching for any signs of comprehension or consent? Or have you been delivering unexpected news and find yourself in an explanation loop… rationalizing, justifying, convincing…

It’s no surprise we try to measure our success in Vet Med. We are constantly looking for indications that we are doing it right, or doing it wrong. Unfortunately, success in Vet Med can’t be measured by tangible things. So, in the absence of tangible measures of success, we create our own: Clients who are

What’s the hardest part of veterinary medicine? Most of us wouldn’t identify getting bitten, being pooped on, learning to take well-positioned radiographs, or figuring out how to draw blood on fractious cats as the hard parts of our jobs. The hard part is feeling stressed out all the time, and we believe that stress comes

Many of us don’t speak out or take action in our lives not because we don’t agree that change is needed, but because we are afraid of doing it wrong.  The fear keeps us living small and accepting the status quo. Our human brains rationalize those choices. It seems very logical… But we forget, the

Our purpose as part of a veterinary hospital, whether we are veterinarians or veterinary technicians, or veterinary practice managers, is to serve clients and treat patients. That is all. That is why veterinary hospitals exist. Unfortunately, most of us spend an abundant amount of time focused on things that do not fall into the purpose

In this episode I take a look at the UP SIDE of Imposter Syndrome in VetMed. Imposter Syndrome is really a state of believing that you’re a fraud and that your accomplishments were more likely accidental than the intentional result of your performance.  I dig deep into the phenomenon, and share why it’s both very