When a client says, “I read online that…” many of us cringe. Dread and frustration often bubble up. We become defensive and impatient. But why? Today more than any time in history, information is easily available. Unfortunately, misinformation is easily available, too. However, it’s not our job to police the internet. Our job is to […]
Internal conflict in veterinary hospitals is a very common occurrence. In addition to being super-uncomfortable to witness, it also has a very real and negative impact on client service and patient care. Everyone who is aware of the conflict plays a part in its perpetuation if they don’t speak up. When we ignore the conflicts,
Money… It’s an inevitable component of the practice of veterinary medicine, and a potential source of anxiety for everyone involved. As veterinary professionals, many of us get a little nervous talking about prices and going over estimates with our clients. We brace ourselves for the “you’re only in it for the money” statement we’ve heard
When it comes down to it, creating balance in your life is simply math. We all have the same number of hours in a week… so how do some people seem to get more done with the time they have? How do they have time for hobbies, travel, self-care, families, relationships… It’s all about focus.